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📍 In leadership, overlooking the small things can lead to losing valuable team members. For instance, I once lost a technician who was late regularly. I failed to show empathy and understand his situation—a single parent with a chronically ill child. We could have made accommodations to support him.
Empathy is more than sympathy; it’s about truly understanding and putting yourself in others' shoes. Taking a few minutes to understand your team’s circumstances can greatly improve retention and performance.
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