The Building Code Ep. 246: Using compassion to help clients find a silver lining after disaster

On this episode of “The Building Code,” Charley and Courtney are chatting with Kirk Hopkins, general manager at National Restoration Technologies. Kirk has been working in his family’s local fire and water restoration business for the past 20 years. Him and the team at NRT help those who’ve had the misfortune of property damage or loss in a disaster. They work hard to deliver a professional and timely turnkey product with a positive outlook to help homeowners recover.

Tune in to the full episode to hear about how the team at NRT prioritizes the client experience in order to make a difficult time easier.

Check out their website to learn more about NRT and the services they provide: https://www.nrtechnologies.com/

Learn how to get involved with hurricane relief: https://buildertrend.com/blog/hurricane-relief-2024/

Read the shownotes for this episode here:
https://buildertrend.com/podcast/the-building-code/246-kirk-hopkins/

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0:00-4:17 – Intro u0026 get to know Kirk Hopkins
4:18-6:31 – How to handle the tragedy of home fires
6:32-9:20 – The impact of hurricane Katrina
9:21-11:49 – balancing the timeline for the homeowners
11:50-13:11 – Communicating with the homeowner
13:12-15:56 – When a natural disaster hits, how do you become ready for the workload?
15:57-17:15 – What is the timeline when a natural disaster occurs?
17:16-21:10 – Rebuilding your home
21:11-23:10 – Advice for homeowners living in higher risk natural disaster areas
23:11-25:22 – Tools that improves their business
25:23-26:43 – Helping those in need is a rewarding part of the job
26:44- 31:17 – Outro u0026 episode recap