The Building Code Ep. 247: Maintaining strong relationships with your team, clients and subs

Today on “The Building Code,” Charley and Courtney are sitting down with Lyle Crownover, owner and CEO of Crownover Company, Inc. Lyle is a fifth-generation builder whose great-great-grandfather started building homes in the Twin Lakes area since 1942. Building is in his blood, and he’s learned over the years that technology and trends come and go, but quality craftsmanship and solid relationships never go out of style.

Listen to the full episode to hear about how the team at Crownover Company are fostering better connections with their clients and subcontractors with the help of technology.

Learn more about Crownover Company on their website: https://crownovercompany.com/

Learn how to get involved with hurricane relief: https://buildertrend.com/blog/hurricane-relief-2024/

Read the shownotes for this episode here:
https://buildertrend.com/podcast/the-building-code/247-lyle-crownover/

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0:00-4:49 – Intro and getting to know Lyle Crownover
4:50-7:07 – How the business has changed from the 40s when it was in the hands of his great grandpa
7:08-9:08 – Buildertrend is the key to communication
9:09-2:27 – Internal, sub contractors and client communication
12:28-13:13 – Fostering relationships before asking for something
13:14-15:02 – Information overload
15:03-17:38 – Setting expectations before things kickoff
17:39-18:58 – Client communication adds to their experience overtime
18:59-19:15 – Word of mouth is where most of the customers come from
19:16-26:55 – Still answering call and texts on your personal phone?
26:56-28:25 – Advice to those who are ready to take the step in their business to level up.
28:26-31:34 – Outro and episode recap